Online booking alerts

When a patient books through your online scheduling page, a New online booking card appears in the Action Center right away. There’s no wait for the appointment to reach Open Dental first.

What the card shows

• The patient’s name.
• The appointment type, how long it is, and the provider.
• Appointment: the day and time they booked, like Fri Sep 18 · 10:30 am. The year is added when it isn’t this year.
• Patient: New patient or Returning patient, as the patient chose when booking.
• Booked online: when they booked.

The appointment time is exactly what the patient picked

The appointment time is shown just as it appears on your scheduling page, in your office’s local time. It isn’t converted to anyone’s time zone, so it always matches your schedule.

Finding upcoming bookings

On the Appts chip, turn on Next 7 days to see only bookings for today through the next week. That’s handy for spotting a same-week new patient who needs forms sent.

Acting on the card

• View online bookings opens the Online Appointments dashboard, which lists every online booking.
• Dismiss clears the card once you’ve seen it. See Clearing alerts for whether that clears it for everyone or just for you.

A booking doesn’t need a reply, so the card stays until someone dismisses it. Otherwise it’s removed after 30 days.

Related

• Setting up online booking
• What patients see: the booking page
• Clearing alerts
• Rules at a glance